Textline 2.0.2

Textline offers a comprehensive platform that enables businesses to deliver innovative and personalized customer support and sales services. Unlike traditional methods that rely on short codes, Textline allows your entire team to engage with customers via SMS, eliminating the need for customers to download any additional applications. With an impressive open rate of 98%, text messages yield a 7x higher response rate compared to phone calls or emails, enhancing customer engagement significantly.

• The Textline iOS application acts as a companion tool to the Textline web service, offering a range of convenient features for users on-the-go.
• Features include synchronization between the iPhone app and textline.com for seamless mobile and desktop usage, provision for multiple phone numbers to cater to different departments, and the ability to engage in team messaging with accounts for multiple agents.
• Assignments allow for the allocation of conversations to specific team members, while Whispers enable inline notes within customer conversations.
• Additional functionalities such as shortcuts for storing templates, the address book feature for notes on loyal customers, and notifications for alerts on new messages contribute to improving response time and overall customer satisfaction.
• Auto responses can be set up for automated greetings or messages during offline hours, enabling businesses to maintain continuous communication.
• Users can switch availability status between 'Available' and 'Away', schedule messages for later delivery, incorporate Facebook Messenger as an additional department, send Net Promoter Score surveys via SMS, and leverage integrations with platforms like Zendesk, Slack, and Zapier.